FREQUENTLY ASKED QUESTIONS

If you have any further questions or concerns, please feel free to contact our customer service team,
and we'll be happy to assist you.

Q1. What is the best skincare routine for my skin type?
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We understand that everyone's skin is unique. We recommend consulting with a dermatologist or skincare professional to determine the best skincare routine tailored to your specific skin type and concerns.

Q2. How often should I cleanse my face 
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Generally, it is recommended to cleanse your face twice a day, once in the morning and once in the evening. However, depending on your skin type and lifestyle, you may adjust the frequency accordingly.

Q3. Which ingredients should I avoid in skincare products?
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While skincare ingredients vary depending on individual sensitivities, some common ingredients to avoid or be cautious of include sulfates, parabens, artificial colorants, and alcohol. It's always a good idea to check the product labels and do research if you have specific ingredient concerns.

Q4. How can I treat acne or breakouts effectively?
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Treating acne or breakouts requires a personalized approach. It is recommended to use DOHWAJI THE NOBLES’, which can help remove impurities in pores and improve inflammation. However, for persistent or severe acne, we advise consulting with a dermatologist for a tailored treatment plan.

Q5. Where to find the detailed ingredient information of the products?
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Please refer back to each product webpage for detailed ingredient information.

Q6. Can I use multiple skincare brands together?
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Yes, you can use multiple skincare brands together as long as the products are compatible with your skin and don't cause any adverse reactions. However, it's advisable to introduce new products gradually to monitor how your skin responds.

Q7. How long does it take to see results from skincare products?
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The time it takes to see results varies depending on the product and individual factors. In general, it may take several weeks to notice significant changes in your skin. Consistency and patience are key when it comes to skincare.

Q8. Are all products safe for sensitive skin?
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All of our products have undergone skin irritation testing, and the test results showed an average skin reaction of 0.00, indicating a non-irritant classification. We have also made an effort to minimize or remove harmful ingredients, allowing our products to be gentle on all skin types. Please refer to the product descriptions and web pages to obtain detailed information about each product.

*Individual results may vary after using the products. If any abnormal symptoms or side effects occur after using this product, such as redness, swelling, or itching, you should seek advice from a professional healthcare provider.

Q9. Can I use skincare products during pregnancy or while breastfeeding?
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It is advisable to consult with your healthcare provider before introducing new skincare products during pregnancy or while breastfeeding. 

Q10. What is your return and refund policy?
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Our return and refund policy may vary, so we recommend reviewing our specific policy on the website.